World-Class Support

Our fun and friendly support engineers are ready to help.

Cribl Support

We’re here to help

Cribl Support Portal

The Cribl Support Portal is available to our licensed customers via an email invitation.

Support Portal

Cribl Docs

When you want to RTFM (or ask Copilot to do it for you)

Cribl Docs

Cribl Community

Community Slack channel to connect with other users or get support from Cribl Copilot. Need a login?

Community

Customer success offerings

Cribl’s Customer Success team is designed to guide, shape, and advise you throughout your entire journey with Cribl.

Read one-pager

Onboarding ignition

Exchange ideas and craft a flight path toward success.

Activation blast off

Throttle up as we accelerate through implementation.

Adoption achieved

Destination is reached when you unlock the value of all your observability data with Cribl.

Need somebody to lean on?

Cribl Professional Services is here to help your organization get up and running to maximize Cribl’s value. Your team will master deployment, explore cool features, and learn to hit your data goals with your new Cribl Products. Best part? It’s all remote! A Cribl guru will guide your team, making the process a breeze. So, relax and let’s get started!

Learn more

A new way to SIEM Decouple analysis from storage, so cost decisions don't create blind spots. It's a SIEM, but not as you know it. Learn more >

Availability

Best Effort 9AM – 8PM ET (excluding US public holidays)

Initial Response Time Best Effort 4 hours

Slack Community

Access to Docs

Case Submission

Cribl downloads

Download Cribl's suite of products for free to get started.

Downloads

Support Tiers